Privacy Policy

1. Introduction

Tropical Haven is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use and protect your information when you use our website or submit a booking request.

2. Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone or WhatsApp number
• Country of residence
• Travel preferences and booking details
• Any additional information you voluntarily provide through our forms or communications

We do not intentionally collect sensitive personal data unless required for service coordination and explicitly provided by you.

3. How We Use Your Information

Your information is used solely for the purpose of:

• Handling booking requests
• Coordinating services with suppliers
• Communicating with you regarding your request
• Improving our services and customer experience

We do not sell, rent or trade your personal data to third parties.

4. Data Sharing with Suppliers

In order to coordinate requested services, relevant information may be shared with trusted third-party suppliers (such as hotels, transport providers or activity operators and other supplier involve in the service provided).

Only the necessary information required to fulfil your request will be shared.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Data is stored only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws.

6. Cookies

Our website may use cookies to improve functionality and user experience. Cookies do not collect personally identifiable information unless explicitly provided by you.

You may adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent where applicable

Requests can be made by contacting us through the details provided on our website.

8. Third-Party Links

Our website may contain links to third-party websites. Tropical Haven is not responsible for the privacy practices or content of external websites.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the communication details provided on our website.