Cancellation & Rebooking Policy

1. General Policy

All services offered by Tropical Haven are coordinated with independent third-party suppliers. Cancellation and rebooking conditions therefore depend on the policies, availability and operational terms of each supplier.

2. Booking Requests & Confirmation

Submitting a booking request does not constitute a confirmed booking. A service is considered confirmed only after supplier validation and written confirmation by Tropical Haven.

Cancellation and rebooking terms are communicated once a booking is confirmed.

3. Cancellations

Cancellation requests must be submitted in writing via email.

Refund eligibility, partial refunds or cancellation fees (if any) depend on supplier policy, timing of the cancellation and the type of service booked.

Tropical Haven does not guarantee free cancellation unless explicitly confirmed in writing via email for a specific service.

4. Rebooking & Date Changes

Requests to modify dates or services are subject to supplier availability and may involve additional charges.

Rebooking is handled on a best-effort basis and cannot be guaranteed.

5. Weather & Operational Changes

Certain activities, particularly marine and outdoor experiences, are dependent on weather and sea conditions.

In the event of cancellations due to weather or operational constraints, Tropical Haven will coordinate alternatives or rebooking options where possible, subject to supplier policy.

6. Guest Responsibility

Guests are encouraged to review confirmation details carefully and to communicate any changes as early as possible.

No-shows or late arrivals may result in partial or full charges, subject to supplier policy.

7. Contact

For cancellation or rebooking requests, please contact us using the communication details provided on our website.